Room 125

FAQ

How can I contact you if I have a question?

Email us at info@room125nyc.com (best way to reach us), or you can call us at (212) 537-5848

 

Are your pieces open editions?
No, all of our pieces are limited editions of 175 and all of them are signed and numbered

 

What are your pieces printed on?

All of our pieces are printed on 100% cotton rag paper or photo luster paper

 

Do you sell framed pieces?

Yes, you have the option of buying the art unframed and framed

 

What do the sizes mean?

Each product description includes the print size (art alone), along with the size of the piece with the selected frame option

 

Do you ship to countries outside the U.S.?

Yes, we ship unframed pieces internationally. Unfortunately we cannot ship framed art outside the U.S.

 

How long will it take for me to get my order?

All of our pieces are made to order. Unframed art ships within 7 business days (but usually sooner) via USPS, FedEx or UPS. Framed art ships within 4-8 weeks, depending on which frame is selected.

You'll receive a tracking number when your order ships. Delivery time for unframed pieces is 1-3 business days in the continental US 1-7 business days (depends on frame selected) for framed pieces. International orders can take up to 14 business days due to customs.

 

How much is shipping?

Shipping costs for unframed pieces can be found on the checkout page. Shipping is calculated based on size, location and number of pieces. Shipping fees for framed pieces will be calculated on your order is placed and we will contact you directly with those costs.

 

What's your return policy?  

Please see the returns section page for detailed information on our return policy

 
How do I set up a trade account? 

To set up a trade account, please email your Reseller’s License, Federal ID number and two trade references to info@room125nyc.com.

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